Thomas Bustos

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Latest activity by Thomas Bustos
  • Thomas Bustos created an article,

    iPhone 6s, iPhone 6s Plus, iPhone SE - Intermittent no audio on calls  

      Article ID: SN3943 Last Modified: 27 Jul 2017 Published Date: Thu Jul 27 18:37:01 GMT 2017 Some customers might report that they experience intermittent no audio issues on their i...

  • Thomas Bustos created an article,

    EFI Password/Firmware Unlock Guidelines - GSX

      Article ID:OP1395 Last Modified:07 Aug 2017 The Extensible Firmware Interface (EFI) defines the software interface between the Mac operating system and a device's firmware. The EFI ...

  • Thomas Bustos created an article,

    GSX New User update...

    Adding new users to GSX     Article ID: SN4160 Last Modified: 10 Aug 2017 Published Date: Thu Aug 10 22:20:59 GMT 2017 Beginning August 13, 2017, adding and managing new user...

  • Thomas Bustos created a post,

    Library IT incident and problem procedures

    Procedures for Technology Support Requests. Purpose: This document provides procedures and documentation to assist Technology Support Services to efficiently and effectively resolve problem and tas...

  • Thomas Bustos created a post,

    Apple configuration file for library employees.

    Attached to this article is the iPhone configuration file for UC Merced Library.  This configuration will allow your iOS device or OSX Lion or newer system to connect to the UCMerced secure Wi-Fi. ...

  • Thomas Bustos created a post,

    NSA Home Network Security - Best Practices Guide

    The attached document is the US National Security Agency's "Best Practices Datasheet" on keeping your home network secure. Please read this document when you get the opportunity. Best_Practices_Dat...

  • Thomas Bustos created a post,

    Creating H264 files for Digital Signage (shortcut)

    When creating a video on a Macintosh, export or save the video (depending on the software being used) as an .mov file with H264 compression.  If audio is required, make sure you use MP4 for your au...

  • Thomas Bustos created a post,

    Accessing UC Merced network from off-campus using Snow Leopard or newer Apple OS

    Mac OSX - Snow Leopard & Lion Click on the Apple icon and select System Preferences. Next click on the Network icon under Internet & Wireless Next click on the + on the bottom left hand corner t...